Spirit of Tasmania needed to transform vast amounts of data into valuable insights that would empower fact-based and customer-centric decisions.
The challenge was to create a self-service business intelligence solution that delivered timely, accurate and relevant data to all users and stakeholders. The solution needed to enable Spirit of Tasmania to make informed strategic decisions, particularly to optimise the customer experience of their passengers, from booking to voyage to arrival.
The topic of member rollouts is gaining criticality in the financial services market. Churn models have immense value but how can you use your data to make a difference? With predictive analytics powering a Rollout Predictor, your super fund can build optimal retention planning, and proactively address member attrition. Read more
IBM recently launched its latest Watson Assistant beta release – integrating Watson Assistant with Salesforce and Zendesk – making it easier for businesses to integrate and connect to their customer service platforms, improving customer experience with AI. Read more
Chatbots, also known as Virtual Assistants, are entrenched in the marketplace with many people having interacted with a chatbot in some way or other. It may have been to quickly check your superannuation balance, request the service hours of a business, or learn the release information of a new product. All engagement comprising an essential part of the customer journey. Read more
Whether used to support initiatives, or enable capabilities to be more competitive, leveraging data can help organisations achieve a real and sustainable competitive advantage, and lead to overall business transformation. The key is to establish a Data & Analytics road map.
At Tridant, we can help you identify:
Book your Data & Analytics discovery session with Tridant: