In support of updated Coronavirus (COVID-19) guidelines and infection control measures from Australian and international health authorities, Tridant has adopted safeguards to protect the safety and well-being of our team, clients, partners and their loved ones, while maintaining our stringent service and support levels.
Besides an employee communications program, we have alerted clients and partners to the safety precautions we have adopted at Tridant.
Continuity of service is of utmost importance to us. Our response plan ensures we continue to deliver for our clients and partners.
As our response continues to evolve, this statement will be updated.
Ensuring business continuity
We have alerted our clients and partners to the safety precautions adopted at Tridant.
Tridant has robust technology and business practices in place, empowering our team members to efficiently and effectively provide client service and support remotely. Across our Australian and international offices, our established remote work guidelines ensure we meet client delivery deadlines and support requests.
Tridant team members working at client sites have consulted with client stakeholders on site access changes, and any special guidelines/requirements they need to fulfil to gain access.
Our 24x7 service desk continues to operate as per usual.
We are committed to maintaining the high level of service our clients and partners have come to expect from Tridant.
We have aligned our domestic and international travel to health authority guidance and local circumstances.
All international and non-essential domestic travel is on hold. Self-isolation requirements and support are in place for those recently returned from overseas travel.
Tridant has robust technology and business practices in place, enabling Tridant team members to efficiently and effectively provide client service and support remotely.
Secure remote access, particularly on the services side, has been tested and confirmed for Tridant team members supporting these clients.
We are adhering to up-to-date infection control and quarantine guidance announced by health authorities.
Team members have been advised to monitor their health status and if they are ill or have family in their homes who are exhibiting any symptoms of respiratory illness, to not report to our offices or any client site, as a community safety precaution.
We recognise that if team members are unwell, they may need to take time off to manage their health needs.
Flexibility and remote work options are available for our team members.
We continue to track guidance updates from the Australian Government Department of Health and other health authorities and adjust our safety measures accordingly.
We will continue to share important updates with employees, clients and partners.
The safety and well-being of our team, clients, strategic partners and their loved ones is a priority at Tridant.
We will continue to share important updates as the situation develops. Any enquiries to be submitted to firstname.lastname@example.org.