Tridant is dedicated to providing the highest level of support, ensuring our client’s ongoing success.
Our proactive support program is designed to reduce the time taken to identify and fix potential issues, maintaining high system availability.
Because each client is unique, we tailor our support services to meet their individual needs.
Tridant’s premier customer support services underpin your Business Analytics investment by providing a range of on-site and remote customer services and helpdesk support options.
Service Desk
Tridant’s Service Desk provides an efficient, outcome focused, single point of contact for all service requests.Our mission is to be accountable at all times, working together as one unified team to a set of measurable standards, in order to deliver a reliable, and effective service.
Builds upon and extends existing support capabilities
Supplements existing resources with experienced on-site and off-shore capability
Provides a scalable and flexible resource model
Offers an established ITIL Support Desk – for full remote support capability
Delivers a reduced cost of ownership - transition to low-cost support resources
24-hour Global Coverage Available
Contact Service & Support
All service requests are raised through the Tridant service desk
