Tridant Support

Maximising Application Uptime and User Adoption

Tridant is dedicated to providing the highest level of support, ensuring our client's ongoing success.

Our proactive support program is designed to reduce the time taken to identify and fix potential issues, maintaining high system availability.

Because each client is unique, we tailor our support services to meet their individual needs.

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Tridant's premier customer support services underpin your Business Analytics investment by providing a range of on-site and remote customer services and helpdesk support options.

Service Desk

Tridant’s Service Desk provides an efficient, outcome focused, single point of contact for all service requests.
Our mission is to be accountable at all times, working together as one unified team to a set of measurable standards, in order to deliver a reliable, and effective service.

  • Builds upon and extends existing support capabilities
  • Supplements existing resources with experienced on-site and off-shore capability
  • Provides a scalable and flexible resource model
  • Offers an established ITIL Support Desk – for full remote support capability
  • Delivers a reduced cost of ownership - transition to low-cost support resources
  • Guarantees 24-hour Global Coverage

Technical Architecture

Tridant has a dedicated practice area for Technical Architecture offering a proven track record in version upgrades, migrations and capacity planning across the IBM Analytics portfolio and beyond.

Tridant's Technical Architecture services include:

  • Version upgrades
  • Security implementation for your BI platform for on premise and in the cloud
  • Capacity planning
  • Setup and configuration of IBM License Metric Tool
  • Migration of your Cognos or TM1 environment to the Cloud (AWS, Azure, Softlayer)

Managed Services

Tridant’s Managed Application Services are a uniquely configurable offering designed to meet our clients' specific needs; from supplementing client staff, co-managing applications right through to managing a client’s entire application suite.

Our cross-industry experience and extensive expertise in the Analytics software portfolio provides a low-risk, cost-effective option for the management of analytic applications.

  • Application Optimisation – producing improved outcomes (more efficient processes, better end-user performance)
  • Application Enhancement – improving the solution outcomes (improved business rules, improved input and output templates)
  • Application Management – applying best practice to mitigate the risks of an upgrade
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Contact Service & Support

All service requests are raised through the Tridant service desk

*All service requests are prioritised according to impact and urgency ratings.