Tridant support is dedicated to providing the highest level of support, ensuring our client's ongoing success.
Our proactive support program is designed to reduce the time taken to identify and fix potential issues, maintaining high system availability.
Because each client is unique we tailor our support services to meet their individual needs.
Tridant's premier customer support services underpin your Business Analytics investment by providing a range of on-site and remote customer services and helpdesk support options.
Tridant’s Service Desk provides an efficient, outcome focused, single point of contact for all service requests.
Our mission is to be accountable at all times, working together as one unified team to a set of measurable standards, in order to deliver a reliable, and effective service.
Tridant has a dedicated practice area for Technical Architecture offering a proven track record in version upgrades, migrations and capacity planning across the IBM Analytics portfolio and beyond.
Tridant's Technical Architecture services include:
Tridant’s Managed Application Services are a uniquely configurable offering designed to meet our clients' specific needs; from supplementing client staff, co-managing applications right through to managing a client’s entire application suite.
Our cross-industry experience and extensive expertise in the Analytics software portfolio provides a low-risk, cost-effective option for the management of analytic applications.
Contact Service & Support
All service requests are raised through the Tridant service desk
*All service requests are prioritised according to impact and urgency ratings.