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Support Services

Is your application environment continuing to deliver value?
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Application degradation and service outages cause unplanned downtime and productivity losses

Your application environment needs to support changing business and customer needs, seamlessly. Optimise the value of your assets, gain expert technical management of your analytics environment and gain certainty on associated costs.

Continuous innovation, expert management, better business.
Support Services

Continuous improvement delivers continuous value

Our end-to-end support solutions are designed to optimise business value throughout the lifecycle of your application. Spanning reactive, proactive and enhanced services, we design support packages to suit your specific business requirements. Increase high-value output, minimise risk and optimise the performance of your analytics environment.
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Reactive Services
  • Service management
  • Incident management
  • Request fulfilment
  • Access management
  • Knowledge management
  • Vendor management
Proactive Services
  • Problem management
  • Monitoring & event management
  • License management
Enhanced Services
  • Capacity management planning
  • Service continuity
  • Extended coverage & hypercare
  • Augmentation & on-site support
Support Services

Embedding global best practice

ITIL is an internationally recognised framework of best practices for delivering IT services. A systematic approach to IT service management, ITIL can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.
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Support Services

Is your platform an asset or a liability?

With intense pressure on businesses to constantly improve productivity, drive faster response times and reduce TCO, planning platforms need innovation, continual improvement and upgrades or even, a new roadmap to keep ahead of increasing demand for better insights.

What can your business do to on-board new services without interrupting staff productivity, and minimise risk through innovation, all while keeping costs down? What could be an effective platform management strategy for your business?

At Tridant, these are just the kinds of challenges we like to solve.
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Featured Insights

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May 5, 2022
Design The Perfect Modern Data Warehouse
When it comes to designing data warehouse architecture for your business, there’s no single one-size-fits-all solution—it all depends on your unique business requirements.  So while the perfect data warehouse design may not exist, there are some key architecture decisions that can make it perfectly suited to create an optimal environment for your business, and help […]
April 12, 2022
Your Planning Platform Is Not Your Data Warehouse
11 reasons why your planning platform will complement, rather than alleviate the need for a data warehouse For the Office of Finance, the implementation of robust budgeting, forecasting, and reconciliation processes and capabilities that reduce the reliance on ungoverned spreadsheets and flexible but fallible human input, provide immense value to the overall business. Such systems […]
January 27, 2022
Power BI Accessibility Considerations
Power BI Reports with various accessibility features in-built will help ensure users with disabilities are able to easily interpret information.
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Featured Case Study

Building a Global analytics support Function 
for Lendlease

With a centrally hosted planning solution servicing the global finance team, any service disruptions, including application degradation or service outages, would impact their end-users worldwide, resulting in unplanned downtime and productivity losses...
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Why Tridant?

Tridant offers the tech expertise, consulting talent and partner ecosystem to design, deploy and manage end-to-end analytics solutions to accelerate your business performance.

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We take pride in partnering with the best and emerging tech vendors in the market.
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