Lendlease implemented their financial planning and analytics (FP&A) platform to support its international finance operations. As its global user base swelled, the support team found itself juggling competing demands for value-added enhancements, the growing number of service requests and incident management activities.
With the centrally hosted planning solution servicing the global finance team, any service disruptions, including application degradation or service outages, would impact their end-users worldwide, resulting in unplanned downtime and productivity losses.
To enable Lendlease to leverage their internal technical specialists to service growing business demands through system enhancements, they sought to outsource the day-to-day service requests and incident resolution activities.
From an operational perspective, the partner needed deep experience in IT service management, expertise in the performance management and analytics space, with proven customer service excellence. Culturally, the partner needed to share Lendlease’s passion for innovation, excellence and simplicity.
Lendlease appointed Tridant.